New! Troubleshooting page

Please see our new Troubleshooting page to help with common problems.

Update

We're now shipping EPVs and some Intellifaucets with white 3D printed covers instead of stainless steel, so they will not look like some of the product photographs. We'll be updating our product photos as soon as possible.

Thank you for your patience.

More Selection Guides

Valve Sizing Calculator   ECV vs EPV   Guide to Mixing Valves

Demonstration Videos

Demonstration videos for some of our products can be found here.

Owner's Manuals

The Intellifaucet Batch, new ECV, old ECV, new EPV, old EPV, Intellifaucet D (discontinued), Intellifaucet E (discontinued), new Intellifaucet, and old Intellifaucet K and RK owner's manuals are all online.

Instructional Videos

Instructional videos for using and repairing our products can be found here.

How to Buy

You can place your order online using our secure, online ordering system, or by calling, faxing or mailing in your order, whichever you prefer.

Domestic Shipping

US Shipping Charges (worst case - see below)
Ground: $15.42 + $1.41/lb
Second Day: $41.14 + $7.81/lb
Next Day: $102.78 + $9.24/lb

Ground service takes 5-7 business days to California and the West Coast, 2-3 days to the South and Midwest, and 1-2 days to the Northeast.

Shipping costs are calculated based on shipping from our New York factory to California. If you are located closer to New York, shipping costs may be up to 50% lower. Rates vary weekly due to fluctuating fuel prices and surcharges. For a more accurate estimate, use the shipping calculator on the UPS website at www.ups.com. Note: These rates do not apply to Alaska, Hawaii, or international orders.

International Shipping

We normally ship with the US Postal Service, UPS or FedEx for international shipments. Please send us an email message for an exact price quote.

Repair Service

We repair everything we sell. Please contact us for a Return Material Authorization number before sending anything back to us.

Biased Guide to Mixing Valves

Confused about mixing valves? Read our infamous Biased Guide to Mixing Valves for the complete lowdown on mixing valve technology.

Contact Us

Please contact us via email, phone or fax if you can't find what you need. Send us an email message, call us at (518) 674-8151 or send a fax to (518) 674-8157.