Resources & Support

Update

We're now shipping EPVs and some Intellifaucets with white 3D-printed covers instead of stainless steel, so they will not look exactly like some of the product photographs. We'll be updating our product photos as soon as possible. Thank you for your patience.

New! Troubleshooting Page

Please visit our new Troubleshooting page for help with common issues.

Videos

Demonstration videos for many of our products are available. Instructional videos for using and repairing our products are also available.

Owner's Manuals

Owner's manuals are available online for the following products:

• Intellifaucet Batch
• New ECV
• Old ECV
• New EPV
• Old EPV
• Intellifaucet D (discontinued)
• Intellifaucet E (discontinued)
• New Intellifaucet
• Old Intellifaucet K and RK

More Selection Guides

• Valve Sizing Calculator
• ECV vs EPV
• Guide to Mixing Valves

How to Buy

You can place your order online using our secure online ordering system, or by calling, faxing, emailing or mailing in your order, whichever you prefer.

Shipping Rates for the Continental United States

U.S. Shipping Charges (Worst-Case Scenario - NY to California)

• Ground: $40.00 + $1.10/lb
• Second Day: $105.00 + $5.88/lb
• Next Day: $170.00 + $6.40/lb

Ground service takes 5–7 business days to California and the West Coast, 2–3 days to the South and Midwest, and 1–2 days to the Northeast.

Our shipping rates for the continental U.S. are calculated based on the cost of transporting goods from our New York facility to California (the farthest zone).

• If your delivery address is closer to New York, your actual shipping cost can be up to 50% lower than the quoted rate.
• Rates fluctuate weekly due to changes in fuel prices, carrier surcharges, and other factors. The final shipping charge will be determined on the day your order ships.

For the most accurate real-time estimate, please use the UPS shipping calculator at www.ups.com.

International Shipping

We typically ship internationally via USPS, UPS or FedEx. Please email us for an exact price quote.

Repair Service

We repair everything we sell. Please contact us for a Return Material Authorization (RMA) number before sending anything back to us.

Biased Guide to Mixing Valves

Confused about mixing valves? Read our infamous Biased Guide to Mixing Valves for the complete lowdown on mixing valve technology.

Contact Us

Please contact us via email, phone, or fax if you can't find what you need. Send us an email, call us at (518) 674-8151 or send a fax to (518) 674-8157.